Welcome to Mr Bartender!

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 These terms and conditions are applicable to all contracts for the provision of services to the exclusion of any other terms and conditions. Booking confirmations made verbally or via written form i.e. email, letter, are subject to these terms and conditions. Please read the following terms and conditions of sale carefully before ordering products or services from us. By purchasing products or services from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, “you” and “your” refer to the customer and “we”, “us”, “Mr Bartender” and “our” refer to Mr Bartender accepts no variation of these terms & conditions unless agreed in advance in writing. 

DEPOSIT In order to secure a service with Mr Bartender, we ask for a £50 non refundable deposit of your required service total to secure the date of your booking. This is payable at the time of booking. In case of client cancellations the deposit is non refundable unless otherwise agreed in writing.   The remaining balance is due prior to service start on the event date directly to the bartender attending.   
 The remaining balance will be confirmed to you after booking which will include travel, parking and additional drinks cost for Wet Hire.
 PLATINUM PACKAGE is not included in the above. Please see PLATINUM PACKAGE for it's specific Terms & Conditions. 

 CANCELLATIONS In the event of cancellation, seven (7) days minimum notice in writing to Mr Bartender before the planned event is required to avoid the full invoice being charged. Booking deposits are non refundable. Full payment is required if above terms are not met. PLATINUM PACKAGE is not included in the above. Please see PLATINUM PACKAGE for it's specific Terms & Conditions. 

BOOKINGS All verbal and emailed quotations will be valid for seven (7) days from date of enquiry. Mr Bartender can not guarantee that your date will be available after these 7 days. To confirm a booking, the client must provide a £50 booking deposit by using the online booking system. The remaining balance is due on the event date to the event start. Any additional hours or fees requested on the event date must be paid on the day in cash or electronic transfer, unless a contract is prepared and signed stating otherwise. Debtors that are overdue will automatically incur a 25% late charge over the original invoice amount. Debtors that are overdue by more then 31 days from the final payment deadline will be passed to a external collections agency whose fees the client will be liable for. PLATINUM PACKAGE is not included in the above. Please see PLATINUM PACKAGE for it's specific Terms & Conditions.

ACCESS (PARKING, LOADING) Adequate parking is required for all events and must be provided by the client. Registrations can be provided if required. If Mr Bartender is providing mobile bars, stock , ice or glasses, suitable unloading and loading locations must be provided. Any delays to service arising from poor unloading facilities will not be the responsibility of Mr Bartender. BARTENDER HIRE The bartender(s) will provide service for the agreed service hours from their start time until the end time, as dictated by your booking and confirmed with you on your invoice. This time cannot be adjusted within 72 hours of your event start time and cannot be adjusted by any more than three hours either earlier or later than the original start and end times. The bartender(s) reserve the right to not provide service after the end time unless agreed otherwise. We will always make drinks making our priority. When hiring a flair bartender, please bear in mind that if the bar is busy, your bartender may not have an opportunity to flair and entertain. We would rather ensure that clients have their drinks over entertainment. If you prefer otherwise, please let us know in writing. If you are providing your own stock, glassware, bar, and / or ice, we will advise on this with a shopping list service. If you provide inadequate or poor supplies of any of the above, this may impair on your enjoyment of the drinks. Mr Bartender cannot be held responsible for this. COMPLETE SERVICE When providing the Silver or Complete package (where Mr Bartender supplies mobile bar, staffing, drinks, glassware, ice, delivery), we estimate for a reasonable number of drinks per person. If the client supplies incorrect information relating to the number of guests, our estimations will be incorrect and this can jeopardise the longevity of drinks supplies. We do not provide an unlimited amount of drinks when supplying this service. Any stock remaining at the specified end time will be taken back by Mr Bartender (with exception of Gold package or agreed otherwise in writing). Any additional time requested on the night will be calculated after the event and invoiced accordingly to the client. For the Complete Package full payment is required before the event date, non payment results in cancellation of the event. PLATINUM PACKAGE When choosing the Platinum Package Mr Bartender will supply you with the order form. Please make sure the form is completed in full and is accurate. Mr Bartender cannot be held accountable for any grammatical errors made on this form. Payment for the Platinum Package has to be made maximum 14 days prior to the event date. Any lateness will result in a refusal of the Platinum Package order due to ordering and production deadlines. After the order has been confirmed and paid in full the Platinum Package is non refundable under any circumstance due to personalisation of the items ordered.    

MOBILE BARS When hiring our mobile bars or purchasing the Complete Cocktail Service or Cocktail Clinic when a bar is supplied, a reasonable amount may be billed to the client in respect of any damage to the bar, other than reasonable wear and tear, which is shown to have been caused by guests of the client upon inspection of the damage to the bar. If the client requests that the bar be left overnight at the party, we will require a deposit as well as a next day collection charge. The client is responsible for providing a 13 amp socket within reasonable locality of the required bar positioning. We will supply an extension cord of no greater than ten (10) metres. All due care and attention is taken to not stain or damage any flooring under the bar area however it is the responsibility of the client to choose an appropriate location for the mobile bar. We do aim to provide our bars in a perfect state, however with working several events general wear and tear, light scratches and marks may appear on your hired bar. We do repair and replace these minor areas regularly.

GLASSWARE When glassware is hired by the client, we will aim to provide this from our own resources, however in some circumstances (availability, locality) we may have to use a third party company who may want to deliver on different days surrounding your event. In this case, we will liaise between client and third party company to ensure delivery and collection are briefed and prepared correctly in the interests of all parties. All glassware is audited after the event and the client will be charged at four (4) times the hire rate for each broken or lost glass. If Mr Bartender collects glassware after the event, we will need to charge a collection fee. We are not an after-party cleaning service and as such we ask that all glasses are emptied of contents and placed back within the glassware racks provided for you to speed up collection time. It is advisable to make a note of glassware numbers at this point to ensure that you are billed correctly after the event for any lost or broken glassware.

COMPLAINTS We treat all complaints about our service, either in advance, during or after the event seriously. If you are not happy with the service whilst the party is happening, the best thing to do is speak with the staff on site and see if the problem can be rectified. If this is difficult or unrealistic to do, please call the out of hours mobile number on your pre-arrival document and we will do everything we can to resolve the problem. Your event cannot be replicated at a later date, so we need to know as soon as possible if there is a way for us to enhance your enjoyment of your event right there and then. Complaints made post-event are much harder for us to deal with, and we ask that video or photographic evidence be supplied where possible in order to assist your claim, as well as noting down any issues on the bartender’s job sheet at the end of the shift, so that the bartender(s) can view these and verify the validity of these. When it is found that Mr Bartender is at fault, we will recompense with a discount or free service for a future event, for the party organiser or a nominated person.   We will only provide refunds where Mr Bartender has to change the service against the organisers’ plans; for example if the staff member is booked for 3 hours, arrives late and only serves for 2 hours. All complaints have to be received in writing within 7 days of the event date in order to be eligible for refunds. If a event is canceled by Mr Bartender a full refund will be provided within 48 hours of writing. If a (partial) service has been provided no more then 50% will be refunded.

LICENSING Mr Bartender is not responsible for acquiring temporary event notices for paid bar events unless required to in writing and therefore is also not responsible for any breaches of licenses outside of Mr Bartender’s control. Mr Bartender promotes responsible drinking and are licensed with drinkaware.co.uk

RATES Rates and invoices are subject to change dependent on client’s requirements, additional hours and stock. Mr Bartender will give reasonable notice to the client of changes to rates and invoices and rates set out in the quote provided to the client shall not change. Any additional hours not previously discussed will be charged at the full hourly rate, regardless of discount applied at time of booking.

INSURANCE Mr Bartender has both public liability and employers insurance for all events. Public Liability: £10,000,000
Employers Liability: £5,000,000 We strongly recommend that you understand why it is important to book with a full insured company. BALANCING PAYMENT If full payment is not received prior to the event service start, we will be unable to provide our services and any deposits pre-paid will be non-refundable unless previously discussed in writing. Any outstanding amounts will still be subject to 25% late charge and can be recovered unless agreed otherwise.

ADDITIONAL Mr Bartender shall not be liable for any delay, loss or cancellation of service arising from contingencies beyond their control e.g. hurricane, snow-caused road closure, flooding, breakdowns, accidents, traffic delay, ‘act of God’ etc, however if Mr Bartender is at fault a full refund of the original invoice will be issued. Although we do aim to provide a highly professional and entertaining service, Mr Bartender is not responsible for the success or non- success of an event. We ask that the client thoroughly checks through the invoice to ensure that the venue address, mobile contact, times and date are correct. Please check if you have any roadworks, road closures or other situations in your area on the event date. If you live remote or “hidden” entrance please describe your location in detail, mark your drive if applicable (i.e. Balloons/recognizable item that stands out from a moving vehicle. We cannot be held accountable if our bartenders are late and cannot contact the client to confirm. Likewise we provide you with an out of office mobile contact in case of the emergencies. When hiring a service that provides alcohol, you must be over 18 years of age to book this service. The above conditions are subject to change at the discretion of Mr Bartender in part or in whole for one or more of its clients where the company has grounds deemed necessary.